Return Policy

We want you to be happy with your purchase. If there’s a problem with your cartridge order, we’re here to help.

Returns

  • You have 7 days to return a cartridge from the day you receive it.
  • To be eligible for a return:
    • The cartridge must be unused and sealed in the original packaging.
    • You must have proof of purchase (invoice or receipt).

Refunds

  • Once we receive and inspect the cartridge, we’ll let you know if your refund is approved.
  • If approved, you’ll get your refund through the same payment method you used.
  • Please allow 5–10 business days for the refund to reflect in your account.

Exchanges

  • We only exchange cartridges if they are defective or damaged when delivered.
  • If your cartridge isn’t working, please contact us with photos or a short video of the problem.

Shipping

  • If the return is due to our error (wrong or damaged item), we’ll cover the return shipping.
  • If you ordered the wrong cartridge or changed your mind, return shipping is your responsibility.

Contact Us
If you have questions, please contact us:
📧 info@tonermeup.co.za
📞 0677092770
WhatsApp: 0677092770